TCB Security Tools and Resources
At Texas Community Bank (TCB), we prioritize your debit card's fraud prevention, detection, and resolution needs to ensure your financial security. We employ advanced monitoring systems to detect unusual or suspicious activity promptly. Our Fraud Center provides real-time alerts and a robust response protocol to address potential threats quickly. By offering immediate notifications and comprehensive support, we empower you to take swift action, minimizing the risk of financial loss and inconvenience. Your safety and peace of mind are our top priorities, and we are committed to protecting your account from fraudulent activities.
Learn more and download helpful PDFs below.
Innovative Fraud Detection: TCB utilizes advanced fraud detection and monitoring systems to identify and alert our customers of suspicious debit card activities in real-time. Automatic enrollment.
Customizable Transaction Alerts: We encourage customers to utilize their Card Management feature to enable preferred transaction alerts, used to monitor account activities. Ready to use and suit each customer’s preference.
Customizable Transaction Restrictions: We encourage customers to utilize their Card Management feature to enable preferred transaction restrictions and controls based on personal usage. Ready to use and suit each customer’s preference.
- Click here to learn more about debit card Transaction Restrictions – Locations.
- Click here to learn more about debit card Transaction Restrictions – Merchant Types.
- Click here to learn more about debit card Transaction Restrictions – Transaction Types.
- Click here to learn more about debit card Transaction Restrictions – Spending Limits.
Immediate Debit Card Lockdown: Log into your TCB Online/Mobile banking profile > scroll down, locate Card Management > select the debit card > use the slider icon to lock your card. Ready to use and can be reactivated.
- Click here to learn more about placing your debit card in a Locked status.
- Click here to learn more about reporting your debit card as Lost or Stolen.
- Click here to learn more about Activating your new debit card received by mail.
- Click here to learn more about adding Travel Notifications for your debit card.
24/7 Customer Support: We offer around-the-clock customer support to address any concerns or to report suspicious activities immediately.
Immediate Debit Card Cancelation: To report a lost, stolen, or compromised debit card please call toll free 1-888-297-3416 or contact a TCB representative. If calling from outside the United States, please dial +1 (206) 389-5200.
TCB Online/Mobile Banking: Log into your TCB Online/Mobile banking profile > locate and select Support > based on your preference either call the reference phone number or select Send us a message. Ready to use and is a secure message.
Secure Account Lockdown: If any fraudulent activity is detected, please notify your TCB Account Officer/Representative to assess the situation and determine if an immediate account lock down is also recommended to prevent further unauthorized access.
Two-Factor Authentication (2FA): Our TCB Online/Mobile banking feature is enhanced with the required usage of two-factor authentication to secure your accounts, providing an extra layer of protection.
Dispute Resolution: Understanding the difference between non-fraud and fraudulent debit card transaction disputes is crucial for ensuring accurate reporting and timely resolution.
Fraudulent transactions require immediate action to prevent further unauthorized use and minimize financial loss, while non-fraud disputes often involve billing errors or service issues that need merchant clarification.
Properly distinguishing between these two dispute types helps implement appropriate security measures, enhances your knowledge over the topic, and provides you with the tools and resources needed to feel secure over your financial health.
- Click here to learn more about Non-Fraudulent debit card transactions.
- Click here to learn more about Fraudulent debit card transactions.
For additional questions, please contact your TCB Account Officer/Representative.